Återbetalningspolicy

Shipping

1. Dispatch
We start preparing your order as soon as payment clears. You get a confirmation email straight away with your order number, and a second email with tracking once the parcel is moving.

2. Delivery time
The delivery estimate for your address is shown at checkout and repeated in your order confirmation. It varies by destination and by which carrier handles the last leg, so we quote it per order rather than promising one figure to everyone.

3. What shipping costs
Nothing. Shipping is free on every order, with no minimum.

4. Where we ship
Argentina, Australia, Austria, Belgium, Brazil, Canada, Czech Republic, Denmark, France, Germany, Iceland, Ireland, Israel, Italy, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, United States.

5. If a parcel stops moving
Tracking often pauses for a few days without anything being wrong. If yours has not updated in seven days, email us with the order number and we will open a case with the carrier. If the parcel is confirmed lost, you choose: a replacement or a full refund.

Returns

6. Fourteen days to change your mind
You have 14 days from the day the pillow reaches you to withdraw from the purchase. You do not need a reason and you do not have to explain yourself.

7. How to start a return
Email getnorva@gmail.com inside those 14 days with your order number. We reply with the return address. Post the pillow back within 14 days of telling us.

8. Who pays the return postage
You do. We cover getting the pillow to you; getting it back to us is your cost. Use a tracked service — until the parcel reaches us it is your responsibility, so proof of postage protects you.

9. What condition it needs to be in
Unpack it and try it, the same way you would handle it in a shop. That is fine and expected. Handling beyond that can reduce what we refund — a missing pouch, visible wear, a cover that has been washed.

10. Your refund
We refund the full purchase price within 14 days of the pillow reaching us, to the payment method you used. You will get an email when it leaves our end; how quickly it lands depends on your bank.

11. If something is actually wrong with it
None of the above applies to a pillow that arrives damaged, faulty, or not what you ordered. Send a photo to getnorva@gmail.com and we cover everything, return postage included, and send a replacement or a full refund.